Hey there, welcome to Lopzix! We’re all about bringing cozy, stylish lamps to your space—and we take your privacy just as seriously as we take good lighting. Here’s our friendly breakdown of how we handle your information, so you can shop with peace of mind:
1. What info do we collect?
- When you place an order: We’ll need your name, shipping address, email, and payment details to get your lamp to you safely.
- When you browse our site: We’ll collect anonymous data like your IP address, device type, and which pages you visit—this helps us make the site better for everyone.
- If you chat with us: We’ll save your conversation history to help answer your questions faster next time.
2. How do we use your info?
- Fulfill your order: Process payments, arrange shipping, and send you tracking updates.
- Help with customer service: Resolve issues, answer your questions, and make sure you’re happy with your lamp.
- Improve our shop: Use browsing data to add new lamps you’ll love and fix any website bugs.
- Share updates (if you want): Send you emails about new sales or lamp launches—you can opt out anytime.
3. Who do we share your info with?
- Shipping partners: Companies like DHL or USPS, so they can deliver your order.
- Legal requirements: Only if we’re forced to by law, like a court order. We’ll never sell your info to third parties for marketing.
4. How do we keep your info safe?
We use industry-standard encryption (like SSL) to protect your data when you shop. We also limit access to your info—only our team members who need it for your order will see it.
5. What rights do you have?
- Access: Ask to see what info we have about you.
- Correct: Update your details if something’s wrong (like a new shipping address).
- Delete: Request we remove your data (we’ll keep some for legal reasons, like order records).
- Opt out: Unsubscribe from our marketing emails anytime with the link at the bottom of the email.
6. Cookies & tracking
We use small files called cookies to remember your cart and make your browsing smoother. You can turn off cookies in your browser settings, but some site features might not work as well.
7. Changes to this policy
We’ll update this policy if our practices change, and we’ll post the new version here. The date at the top shows when it was last updated.
8. Need to chat?
If you have questions about privacy, email us at [email protected]—we’re here to help!